At Home Farm Hotel we stress the importance of privacy and are committed to earning the trust of our guests by adopting high standards for the protection of personal information.
Our policy outlines the type of personal information we collect and receive, the circumstances in which we collect or receive personal information, the policies and procedures we have established outlining its use and storage, and for sharing certain types of personal information in certain limited circumstances, the procedures you should follow if you have any questions or requests in respect of your personal information or our policies and procedures and the person to whom such questions or requests should be directed, and the means by which to communicate with that person.
In this policy the words ‘we’ and ‘Home Farm Hotel’ do not include third party hotel owners or third parties involved in the delivery of services, however we have requested such hotel owners and third party suppliers to abide by the terms of our Privacy Protection Policy.
In this policy, personal information means information about you that is personally identifiable like your name, address, e-mail address or phone number, and that is not otherwise publicly available and is not part of your work identification.
It also includes information on guest preferences and usage, when such information is supplied to or recorded by Home Farm Hotel in the course of transacting business with an individual.
How you may provide us your personal information
1. By making a reservation or by using Home Farm Hotel services.
3. By providing it to us in communications regarding service delivery such as comment cards.
4. By visiting our website.
Below we will outline the type of information normally collected in each of these circumstances, the reasons for doing so, how we will use it and store it.
Making a reservation
When making a reservation or using Home Farm Hotel services it is necessary to have information in order to identify you, contact you and to process your purchase and requests. This information usually includes your name, address, phone number, e-mail address, credit card number and expiration date, and language preference. It may also include, if you choose to share that information with us, your preferences regarding the delivery of your service such as type of room, type of bed, and the like.
From time to time, we may offer packages or other services that involve third parties. If you are partaking of such a package or service, your personal information will be shared with that third party to the extent necessary to provide that service and process the purchase or request.
Registering on room booking websites
Information provided to us in communications regarding service delivery such as comment cards
Information provided to us in such a fashion will be used solely for the purpose of recording your comments, communicating with you in respect of them, reviewing them with the subject hotel and hotel personnel, for the purposes of recognising employees for excellence of service delivery and for developing improvements in service delivery.
By visiting our website
We may also evaluate our content and services and tailor our websites, for visitors, based on other information we collect, such as IP addresses, which are numbers assigned to your computer whenever you use the Internet and the type of Internet browser or operating system you are using.
If you do not wish to have data relating to your visits to our websites collected through Google Analytics, you may opt-out by installing the Google Analytics opt-out browser add-on.
Why we collect personal information
1.To establish and maintain a responsible commercial relationship with you and to provide ongoing service.
2.To understand your needs and preferences. We maintain a record of the products and services you receive from us and we may ask for additional information so that we can serve you better. For example, we may record your preference for type of room.
3.To develop, enhance, market or provide products and services. For example, we look at our guests’ use of our services so that we can better understand how to improve our services.
4.To manage and develop our business and operations. For example we analyse guest patterns of usage of our hotels and services to help us manage them efficiently and plan for future growth.
5.To meet legal and regulatory requirements.
When do we disclose personal information
We never disclose or discuss any personal information about any guest to any third party unless the booking came from that 3rd party, such as a room booking website.
1. Home Farm Hotel will not collect, use or disclose your personal information for any other purpose than those identified above, except with your consent.
2. Home Farm Hotel will protect your personal information with appropriate security safeguards.
3. Home Farm Hotel will take appropriate steps to protect the confidentiality of your personal information when dealing with third parties.
4. Home Farm Hotel will strive to keep your personal information as accurate and up to date as is necessary for the purposes identified above.
5. Home Farm Hotel will always honour your request to access your personal information in as timely fashion as is reasonably possible.
You are always free to refuse to provide personal information to us.
You may also withdraw your consent with respect to the use of your personal information for marketing purposes at any time, subject to legal or contractual restrictions and reasonable notice, by e-mailing us at email@example.com, using ‘Unsubscribe’ as the subject line, and providing us sufficient personal identifiers so we can act effectively on your request.
However, in either case, this may limit our ability to serve you.