Effective Date: 20th December 2022
1. Information We Collect
1.1 Personal Information: We may collect personal information from you when you make a reservation, stay at our hotel, use our website, or engage with our services. This information may include:
Contact details (e.g., address, email address, phone number)
Payment information (e.g., credit card details)
Special requests or preferences
Information provided through surveys or feedback forms
1.2 Non-Personal Information: We may also collect non-personal information that does not directly identify you. This may include:
Browser type and version
Cookies and similar technologies (please see Section 4 for more information)
2. How We Use Your Information
2.1 Personal Information: We use your personal information to:
Process reservations and provide the requested services
Communicate with you regarding your stay, bookings, or inquiries
Improve our services and tailor them to your preferences
Handle payments and prevent fraud
Send you marketing communications with your consent (you can opt out at any time)
Fulfil our legal obligations
2.2 Non-Personal Information: Non-personal information is primarily used for statistical purposes, website administration, and improving our services. This information helps us analyse trends, track user activities, and enhance user experience.
3. Sharing Your Information
We may share your personal information with third parties in the following circumstances:
Service Providers: We may engage third-party service providers to assist with hotel operations, payment processing, marketing activities, or other services. These providers are bound by confidentiality agreements and are only authorized to use your information as necessary to perform their designated tasks.
Legal Requirements: We may disclose your information when required by law, legal processes, or government authorities.
Business Transfers: In the event of a merger, acquisition, or sale of our business, customer information may be transferred as part of the transaction. We will ensure appropriate safeguards are in place to protect your information during such transfers.
4. Cookies and Similar Technologies
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
You have certain rights and choices regarding your personal information, including the right to:
Access, update, or delete your personal information (subject to legal requirements and legitimate interests)
Object to the processing of your information for marketing purposes
Withdraw consent for processing activities that rely on your consent
Opt out of receiving marketing communications
Lodge a complaint with the relevant data protection authorities
To exercise these rights or for any privacy-related inquiries, please contact us using the information provided in Section 7.
7. Contact Us
Home Farm Hotel, New Road, Wilmington, Nr Honiton, Devon, EX14 9JR